Hello, we need to get your user records to see what is going wrong. When you send us the records, Please include a brief statement what is wrong or if we need to set your game back to a different level. Thank you.

XP users:

C:Documents and SettingsAll UsersApplication DataKnowledge Adventure

If you do not see the “Application Data” folder inside the “All users” folder please follow the instructions below to make it visible.

Along the top of the screen there will be a “Tools” button.

Click on Tools and select “Folder Options”

A pop up window will appear called “Folder Options”, click on the second tab from the left called “View”

The second folder in the list says “Hidden files and folders”

Select – Show hidden files and folders, then click apply.

Inside the Knowledge Adventure folder there will be a “JumpStart World Records” folder. Right click on this folder and choose “Send To” from the list. The first choice will be a Compressed (zipped) folder and this is the option you will choose. A box will then appear asking if you want to zip these files. Select yes.

Drag this zipped file to the desktop (so it is easier to find), then attach it to the e-mail and send to : records@kacustomerservice.com

If you are running Vista please go to the following location:

ProgramDataKnowledge AdventureJumpStart World Records  (go to start, computer, c drive)

If you do not see the “ProgramData” folder please follow the instructions below to make it visible.

1.      Please double click on the "Control Panel" located in the start menu.
2. On the left hand side of the control panel there will be a bold text
that says "Classic View" click on this.
3. Now you should see an icon titled "Folder Options", click on this.
4. There will be 3 tabs across the top: General, View and Search. Now
click on the View tab.
5. The second folder down in the list says "Hidden files and Folders”. Check the circle next to "Show hidden files and folders" then click
Apply.

Inside the Knowledge Adventure folder there will be a “JumpStart World Records” folder. Right click on this folder and choose “Send To” from the list. The first choice will be Compressed (zipped) Folder, choose this. A box will appear asking if you want to zip these files. Select yes.

Drag this zipped file to the desktop (so it is easier to find), then attach it to the e-mail and send it back to me at records@kacustomerservice.com

Thank you,

If you are running Vista please go to the following location:

ProgramDataKnowledge AdventureJumpStart World Records  (go to start, computer, c drive)

If you do not see the “ProgramData” folder please follow the instructions below to make it visible.

1.      Please double click on the "Control Panel" located in the start menu.
2. On the left hand side of the control panel there will be a bold text
that says "Classic View" click on this.
3. Now you should see an icon titled "Folder Options", click on this.
4. There will be 3 tabs across the top: General, View and Search. Now
click on the View tab.
5. The second folder down in the list says "Hidden files and Folders". Check the circle next to "Show hidden files and folders" then click
Apply.

Inside the Knowledge Adventure folder there will be a “JumpStart World Records” folder. Right click on this folder and choose “Send To” from the list. The first choice will be Compressed (zipped) Folder, choose this. A box will appear asking if you want to zip these files. Select yes.

Drag this zipped file to the desktop (so it is easier to find), then attach it to the e-mail and send it back to me at records@kacustomerservice.com

Thank you,